You may have been introduced to us through word of mouth, professional referral or reading a leaflet about us but the first time we call you it'll probably be to carry out a Wellbeing Check by one of our friendly team.  This is an initial chat with you, where we'll ask you about yourself and your caring role, about the person you care for, and talk about any issues or concerns you might be having. It doesn't usually take more than about 15 minutes. 

 

If you're happy to be registered, we'll send you a Welcome Pack of information. You'll now be eligible to book on to any of our social activities, fire service home checks and energy checks, assistive technology advice, plus access to ongoing information and advice from the Carers Centre whenever you need it.  You may not want or need to take up some or even any of the support we offer at this time - perhaps you wish to register 'just in case' for the future.  And that's fine.

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There may be specific professional help you require - for example about finance and benefits, housing, assistive technology/aids, help with specific illnesses or conditions like dementia or autism, and we will support you in linking with those expert organisations who can help you best.

 

Young adult carers (18-25) who register will have their details passed to our Transition and Independence team member who is best placed to help your age group with particular caring issues - and connect you to age appropriate training and employment opportunities which we or other organisations offer for you - and you'll also be invited to come to our friendly social group - The Inbetweeners - for fun and cool social activities!

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You may have urgent worsening concerns, and so after registering you will be called by one of our Wellbeing Resilience team who can have a further chat with you about your situation.  At this stage it might be decided that having a Carers Assessment would be appropriate for you, and we will refer you onwards to Family Connect at Telford and Wrekin Council, or if you have a social worker, they may carry this out for you.

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If you are a carer, we are your central point of contact and we will steer you forwards through the local (and national) support network that is available for you, with lots of our own encouragement and continuing support on the way.

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